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Cookie policy and method of tracking and user profiling with non-personal aggregated data for the improvement of browsing experience by the user and for marketing purposes


Information on activities tracking of profiling cookies and navigation data

Information systems for the use of this website acquire some data that cannot be properly defined as personal, whose transmission is however implicit in the use of internet communication protocols. This category of data includes the IP addresses or domain names of the computers used by users connecting to the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response given by the server (success, error, etc.) and other parameters relating to the operating system and the user's IT environment.
These data are only used in order to obtain anonymous statistical information on the use of the web-site and to check its correct functioning. That?s the reason why they are deleted immediately after processing. Among these data, IP addresses are the only data that, although not associated with identified direct interested parties, can by its very nature, through processing and association with data held by third parties, allow users to be identified. Wherever possible, our company, as required by law, has set up anonymisation and masking in the collection of the IP address as specified below The data, however, could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this possibility, at present the web IP data does not persist for more than 3 months.

Anonymization and masking of connection IPs

Wherever possible, for technical cookies for which consent is not provided, our company, in accord with the provisions of the GDPR legislation, uses an anonymisation system for the IP as specified here. https://support.google.com/analytics/answer/2763052?hl=it&ref_topic=2919631 as soon as the user connects or as soon as possible.

This is to minimize the collection of this data which, even though it is not personal, could, through an analysis with third-party tools, allow the identification of the holder at the time of browsing..

All IPs that cannot technically be anonymized or masked are kept for a period not exceeding 3 months and kept at the disposal of the judicial authority in the event of fraud or illegal activities performed on the servers.

Methods of authorization and technical management of profiling cookies

As established by GDPR Regulation, here below we inform the user browsing our website about the types of cookies and how they are managed and used for profiling and tracking. There are different types of cookies and tracking as specified below.

A. Cookies and technical data [mandatory]
This type of cookies and information is used to:
- navigation and use of the website with related web services;
- the collection of information, in aggregate form, on the number of users and how they visit the web-site;
- the collection of some elements (navigation IP and system information) useful for the technical use of the site and the management of any assistance requested;

These cookies are directly installed during navigation and because they are not used for purposes other than the functional ones described above and their installation does not require your consent as they are necessary elements for browsing the site.
Among these, in addition to our internal ones, there are those of third parties:
Zopim to provide online chat service:
https://www.zendesk.com/company/customers-partners/cookie-policy/

Google Analytics for analysis of navigation data in aggregate and non-personal form:
https://www.google.com/intl/it_ALL/analytics/learn/privacy.html

Apache / NGINX for log access to cloud servers:
https://httpd.apache.org/, https://nginx.org/en/

B. Third-party profiling cookies [optional]
These cookies are installed by third parties for marketing profiling purposes and to improve the user browsing experience. Their installation requires your consent, otherwise they will not be installed.

We report the details of third-party cookies and links to third-party privacy information below:

Facebook
https://www.facebook.com/help/cookies/?ref=sitefooter

Google
https://policies.google.com/privacy?hl=it

We inform you that according to the legislation and Article 21, you are entitled to certain rights, including the right to oppose the processing and profiling. To this end, therefore, you can change your choice at any time by accessing this information again.

I agree, I confirm my consent to the installation of third-party profiling cookies

However, revocation of consent may technically leave traces that we cannot control on your devices. However, you can still set your browser to automatically refuse the receipt of cookies and / or delete those currently saved even selectively, following the instructions below. However, failure to use technical cookies could lead to difficulties in interacting with this site.

How to disable cookies on browsers and navigation devices

In case you want to block cookies we remind you that this could have a negative impact on the usability of some websites. Most browsers allow you to refuse / accept cookies. Below are some practical information and useful links to help the user disable cookies on the browser used for browsing.

Microsoft Internet Explorer
Follow the updated instructions directly on the official website of the browser manufacturer to find out how to delete cookies and navigation data on Microsoft Internet Explorer
Link: https://support.microsoft.com/it-it/help/278835/how-to-delete-cookie-files-in-internet-explorer

Microsoft Edge
Follow the updated instructions directly on the official website of the browser manufacturer to find out how to delete cookies and navigation data on Microsoft Edge
Link: https://privacy.microsoft.com/it-it/windows-10-microsoft-edge-and-privacy

Google Chrome
Follow the updated instructions directly on the official website of the browser manufacturer to find out how to delete cookies and navigation data on Google Chrome
Link: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=it

Mozilla Firefox
Follow the updated instructions directly on the official website of the browser manufacturer to find out how to delete cookies and navigation data on Mozilla Firefox
Link: https://support.mozilla.org/it/kb/Eliminare%20i%20cookie

Safari
Follow the updated instructions directly on the official website of the browser manufacturer to find out how to delete cookies and navigation data on Safari
Link: https://support.apple.com/kb/ph21411?locale=it_IT


The interested party may at any time request the correction, integration or total cancellation of the data. These requests can be made directly to the addresses on the website www.capricharme.com. The interested party may also request the revocation of the processing authorizations for the various purposes. If the revocation concerns the mandatory purpose of data processing for the provision of the services, they may no longer be provided and may be suspended without reimbursement. It is possible to request, always in accordance with the provisions of the law, a copy of the processed data and the purposes of the processing. It is possible to initiate a complaint to info@capricharme.com or directly to the Personal Data Protection Authority or one of the control authorities in case of non-compliance that goes against the provisions of the GDPR regulation. All data entered on the site through the forms, managed and processed for the purposes requested for quotation, assistance, newsletters and in general contact, also sent by email to domains of our company or referable to it, or through third party systems and in any case sent to us, are treated in compliance with the law of the Privacy Guarantor pursuant to art. 13 of Legislative Decree No. 196/2003 and EU regulation 2016/679 GDPR for the processing of personal data.

The processing of data entered and managed takes place according to the legislation of the Guarantor for the Protection of Personal Data pursuant to art. 13 of Legislative Decree No. 196/2003

The www.capricharme.com site is in compliance with the EU regulation 2016/679 GDPR for the processing of personal data.

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